1. Fill out and submit an Intake Form at least 7 days (1 week) before your appointment. This form is only for patients who have already booked an appointment. If this form is not filled out and submitted before your appointment we may have to reschedule your appointment.

2. Have a piece of government issued I.D. with you. This will be used during your appointment to validate your identity.

3. Privacy: Arrange to have your virtual appointment in a private and quiet room where you will not be interrupted by other people or disturbed by noise.

4. Plan for your appointment to take up to 2 hours.  

5. Kindly note all virtual appointments will be VIDEO only (i.e. it will not be an option to attend virtual appointments via phone). We appreciate your understanding and cooperation in this matter.

5. Cancellation: Please show consideration to your fellow patients by cancelling or rescheduling appointments as early as possible. A fee will be payable in the event of a missed appointment, or appointments cancelled less than 48 hours in advance. Information about how to reschedule or cancel can be found on this page on this page under the section titled “How do I reschedule or cancel My Intake appointment?”.

1. Fill out and submit an Intake Form at least 7 days (1 week) before your appointment. This form is only for patients who have already booked an appointment. If this form is not filled out and submitted before your appointment we may have to reschedule your appointment.

2. Appointment Location: Please ensure that you check your appointment confirmation email for the address of where you will be seen. Dr. Monsour sees patients at more than one location.

3. Plan for your appointment to take up to 2 hours.

4. Cancellation: Please show consideration to your fellow patients by cancelling or rescheduling appointments as early as possible. A fee will be payable in the event of a missed appointment, or appointments cancelled less than 48 hours in advance. Information about how to reschedule or cancel can be found on this page under the section titled “How do I reschedule or cancel My Intake appointment?”.

5. Arriving: Please arrive 15 minutes early for your appointment to allow time for screening and any other appointment prep required by the physician.

Please keep in mind there is currently an increase in traffic congestion due to construction. Kindly take this into account when planning your travel to the clinic.

6. Late Arrivals: To help your doctor stay on schedule, if you arrive late for your appointment, there is a possibility that you will not be seen, or that you will be asked to wait until the next break in the schedule.

7. Self-Screening for In-Person Appointments:

Within the past 5 days have you or any individuals in your group had any of the following symptoms?

• Fever and/or chills, cough, shortness of breath, sore throat, headache, decrease in sense of smell or taste, runny nose, or nasal congestion?

If you do not have any of the symptoms listed:
You have screened NEGATIVE. You may continue with your in-person appointment, and nothing further is needed from you.

If you do have any of the symptoms listed:
You have screened POSITIVE. You may continue with your in-person appointment but kindly:

• bring a mask to wear within the clinic at all times, including when you are in the exam room

• complete a Rapid Antigen COVID-19 test prior to your appointment if possible (find a participating pharmacy/grocery location here). Having the results from a COVID-19 test is helpful to ensure appropriate precautions are taken to keep the community, staff, and physicians safe.

HOW DO I SCHEDULE MY FIRST APPOINTMENT
(I.E. INTAKE APPOINTMENT)?

First, you need to be referred by another doctor. If we're able to accept the referral, we will let that referring doctor know.

We will then add you to a waiting list that we work through in order, based on when you were referred (your referral date).

Please refer to this page to see roughly how long you need to wait and/or where in the waiting list we are.

When you get to the top of the waiting list, we will call and text you. If we don’t reach you we will try to leave you a message (voicemail and/or text).

Once you receive our message, you can schedule online, or you can call our booking service between the hours of 11AM and 1PM, Monday to Thursday, at the extension supplied in our message.

Please note that the booking agents will not be able to help you with medical or administrative questions outside of questions related to booking an appointment. Additionally, all available appointments are shown online. The booking agents do not have the ability to make exceptions.

Need to cancel or reschedule your intake appointment?

Please show consideration to your fellow patients by cancelling or rescheduling appointments as early as possible. Kindly note that a fee will be payable in the event of a missed appointment, or appointments cancelled less than 48 hours in advance.

Frequently Asked Questions

Further Questions?

Contact Information & Locations

Phone & Fax

Phone: 647.483.0690
Fax: 647.480.5031

Voicemails can be left anytime. When leaving voicemails, ensure you clearly state your name, OHIP #, and your message.

Information about how to schedule or reschedule appointments can be found above on this page under “How to I Reschedule or Cancel My First Scheduled Appointment”.

locations

In-person intake appointments:
Patients are seen at his main location - 2nd floor, 418 Eglinton Avenue West (Within the Magenta Health Family Medicine Clinic) Toronto, ON M5N 1A2.

Before attending any appointments, please double check the address in your email confirmation.

Major Intersection: Eglinton & Avenue Road
Parking: Nearby street parking and pay lots

For follow-up or procedure appointment locations, please review the information on our Existing Patients page.